11. Actively Listen
Be present. Listen actively to what is shared and what is not. Ask how to specifically support them as they continue to heal. Communicate with openness and compassion. Acknowledge their strengths as they settle back into their responsibilities. Ultimately, show them in your words and actions that their personhood means more to you and the organization than their work. The rest will truly follow. - Tonyalynne Wildhaber, The Courage Practice
Excerpt from Forbes article published October 18, 2017.