In mid-October, American Express announced the retirement of its CEO, Kenneth Chenault, who has served in his role for the last 16 of his nearly 37 years at the company. Although the financial services giant has been grooming its incoming CEO, vice chairman Stephen Squeri, for the last two years, this will undoubtedly be a time of great change for all American Express employees.
Forbes Coaches Council members pulled some of the most important lessons Chenault's departure can teach leaders about leadership and transition, and what you can do now to ensure a plan is in place...