14. Value People More Than Processes
Organizations are a collection of humans working for a common purpose. Lean into this truth by exercising trust, active listening, compassion and empathy. Communicate human-to-human instead of role-to-role. Acknowledge conflicts with curiosity instead of judgment. Choose people more than processes. Connect with your shared purpose both at the height of success and in the valley of challenge. - Tonyalynne Wildhaber, The Courage Practice
Excerpt from full Forbes article published on November 15, 2017.